How to give bad news by email
Giving bad news is part and parcel of many people’s working life. You may have to tell a long-standing client you’ll no longer be supplying the service they rely on, let an employee know their request for extra staff has been rejected, or inform a partner in a project that you won’t be able to meet […]
Emails – Done is better than perfect!
Here’s a question for you (though perhaps not one you want to hear 😉 ): How many emails have you got sitting in your inbox waiting for a reply at the moment? And if you take a closer look: Why haven’t you replied yet? If I think about my own inbox, there are two very […]
The power of questions
Think back to the last conversation you had in English. The chat you had with a colleague in the canteen or corridor, or the one at a networking event. Did you and your conversation partner both speak for roughly the same amount of time or did one of you say much more while the other […]