How to give bad news by email
Giving bad news is part and parcel of many people’s working life. You may have to tell a long-standing client you’ll no longer be supplying the service they rely on, let an employee know their request for extra staff has been rejected, or inform a partner in a project that you won’t be able to meet […]
Emails – Done is better than perfect!
Here’s a question for you (though perhaps not one you want to hear 😉 ): How many emails have you got sitting in your inbox waiting for a reply at the moment? And if you take a closer look: Why haven’t you replied yet? If I think about my own inbox, there are two very […]
Getting tough – without getting nasty
– Every month, colleagues at your company’s other locations send you their headcount figures, so that you can compile a report for the whole of Europe. One particular colleague never sends her figures on the agreed date, you always have to send her a reminder. – A colleague discovered some information which you’re […]