23 February

How to give bad news by email

How to give bad news by email

Giving bad news is part and parcel of many people’s working life. You may have to tell a long-standing client you’ll no longer be supplying the service they rely on, let  an employee know their request for extra staff has been rejected, or inform a partner in a project that you won’t be able to meet […]

22 February

Emails – Done is better than perfect!

Emails – Done is better than perfect!

Here’s a question for you (though perhaps not one you want to hear 😉 ): How many emails have you got sitting in your inbox waiting for a reply at the moment? And if you take a closer look: Why haven’t you replied yet? If I think about my own inbox, there are two very […]

8 October

Getting tough – without getting nasty

Getting tough – without getting nasty

    – Every month, colleagues at your company’s other locations send you their headcount figures, so that you can compile a report for the whole of Europe. One particular colleague never sends her figures on the agreed date, you always have to send her a reminder. – A colleague discovered some information which you’re […]