28 June

3 effective ways to make sure everyone is heard

3 effective ways to make sure everyone is heard

  One thing the last year has shown me is just how difficult it can be to find an opening to say something in online meetings. Waiting in vain for a pause, taking the plunge only to find that the person speaking hasn’t finished after all or that another member of the group has had […]

8 October

5 ideas to help someone with poor English understand you

Posted in staying on track
5 ideas to help someone with poor English understand you

  Maike presses the ‘leave meeting’ button and gets herself a cup of coffee. She needs it. She’s just had a meeting with Paulo whose English is pretty basic and she’s not sure that he understood what she explained about the project and his role in it. As soon as she noticed his confusion she […]

8 October

Getting tough – without getting nasty

Getting tough – without getting nasty

    – Every month, colleagues at your company’s other locations send you their headcount figures, so that you can compile a report for the whole of Europe. One particular colleague never sends her figures on the agreed date, you always have to send her a reminder. – A colleague discovered some information which you’re […]