23 February

How to give bad news by email

How to give bad news by email

Giving bad news is part and parcel of many people’s working life. You may have to tell a long-standing client you’ll no longer be supplying the service they rely on, let  an employee know their request for extra staff has been rejected, or inform a partner in a project that you won’t be able to meet […]

26 October

“How are you?”- What a Brit expects you to answer

“How are you?”- What a Brit expects you to answer

Sometimes it’s the little things that throw you. How are you? is a seemingly simple question that can cause a lot of uncertainty. What can you reply? Let’s look at two different situations: when you’re asked by someone you know and when you’re asked by someone you don’t know.   When you’re asked by someone you […]

28 June

3 effective ways to make sure everyone is heard

3 effective ways to make sure everyone is heard

  One thing the last year has shown me is just how difficult it can be to find an opening to say something in online meetings. Waiting in vain for a pause, taking the plunge only to find that the person speaking hasn’t finished after all or that another member of the group has had […]