10 October

Three ways to handle intrusive questions

Three ways to handle intrusive questions

  I expect we’ve all been there: you’re chatting to a colleague at lunch or a fellow participant at a conference when suddenly they come out with a question that you find much too personal. Perhaps How much do you earn? or When are you going to start a family? or Why aren’t you drinking tonight? Your first […]

3 April

Ending small talk politely

Ending small talk politely

    In the past I’ve encouraged you to take an active role in small talk and given some ideas for what to talk about. Whenever you engage in small talk there does, of course, come a moment when it has to end. If you start a phone call or meeting with a little small […]

6 February

Writing emails that build relationships

Writing emails that build relationships

Writing an email in English probably takes more time and effort than it does in your own language. So – especially when you’ve got an inbox full of mails to reply to – it can be tempting to only write to someone when you have to and then keep it brief and to the point. […]