3 April

Ending small talk politely

Ending small talk politely

    In the past I’ve encouraged you to take an active role in small talk and given some ideas for what to talk about. Whenever you engage in small talk there does, of course, come a moment when it has to end. If you start a phone call or meeting with a little small […]

6 February

Writing emails that build relationships

Writing emails that build relationships

Writing an email in English probably takes more time and effort than it does in your own language. So – especially when you’ve got an inbox full of mails to reply to – it can be tempting to only write to someone when you have to and then keep it brief and to the point. […]

7 November

Don’t stand so close to me

Don’t stand so close to me

  A few years ago I was at a conference with trainers from all over the world. During a break as I was standing around, sipping my coffee and feeling slightly lost – I knew hardly anyone – I was joined by a woman. We introduced ourselves and started chatting about the sessions we’d been […]