3 April

Ending small talk politely

Ending small talk politely

    In the past I’ve encouraged you to take an active role in small talk and given some ideas for what to talk about. Whenever you engage in small talk there does, of course, come a moment when it has to end. If you start a phone call or meeting with a little small […]

7 November

Don’t stand so close to me

Don’t stand so close to me

  A few years ago I was at a conference with trainers from all over the world. During a break as I was standing around, sipping my coffee and feeling slightly lost – I knew hardly anyone – I was joined by a woman. We introduced ourselves and started chatting about the sessions we’d been […]

5 September

Negative feedback – different strokes for different folks*

Have you ever given a colleague from another country some critical feedback and then been surprised by their reaction to it? Perhaps they even asked you for your opinion and then seemed taken aback by what you had to say. The reason could be the style in which you gave your negative feedback. One size […]