How to give bad news by email
Giving bad news is part and parcel of many people’s working life. You may have to tell a long-standing client you’ll no longer be supplying the service they rely on, let an employee know their request for extra staff has been rejected, or inform a partner in a project that you won’t be able to meet […]
“How are you?”- What a Brit expects you to answer
Sometimes it’s the little things that throw you. How are you? is a seemingly simple question that can cause a lot of uncertainty. What can you reply? Let’s look at two different situations: when you’re asked by someone you know and when you’re asked by someone you don’t know. When you’re asked by someone you […]
The 7 mistakes I correct most as an English trainer
Some mistakes crop up again and again in my training sessions. People are aware that what they said is wrong and know what the correct version is, but that doesn’t stop them making the same mistakes. When I correct them, the reply is usually a frustrated “Of course, I know that! Why do […]
